synetalsolutions-learningportal.co.uk
Applications open — IT Programme
Become a Certified IT Support Engineer
Learn to diagnose, fix, and maintain the systems businesses run on every day — from hardware and networking to Windows/Linux administration and ticketing tools. Live classes, real labs, and career support included.
12 WeeksProgramme Length
Live OnlineClass Format
Industry CertOn Completion
1:1 SupportCareer Coaching
$ticket status --id IT-4471
> issue: "Laptop won't connect to office Wi-Fi"
> trainee: Live Helpdesk Simulation
> log:
> status: In Progress
85% of graduates placed within 90 days
What You'll Learn
Practical Skills for Day-One Job Readiness
Every module is built around real support tickets, real hardware, and real customers — not just theory.
Hardware & Device Troubleshooting
Diagnose and repair desktops, laptops, printers, and peripherals.
Networking Fundamentals
TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, and basic network setup.
Windows & Linux Administration
User accounts, permissions, updates, and system maintenance.
Ticketing & Helpdesk Tools
Work with real service-desk platforms used across the industry.
Security Fundamentals
Password policies, phishing awareness, and basic endpoint security.
Customer Communication
Handle support calls and tickets with clarity, patience, and professionalism.
Curriculum
A Structured Path From Basics to Job-Ready
Computer hardware basics, operating system fundamentals, and how a support ticket moves from report to resolution.
IP addressing, routers and switches, Wi-Fi troubleshooting, and diagnosing common connectivity issues.
Windows and Linux user management, permissions, patching, backups, and routine system maintenance.
Password hygiene, phishing recognition, endpoint protection, and everyday data-handling best practice.
Work real, simulated support tickets in a live classroom setting with instructor feedback — the same format shown in the hero panel above.
Certification exam preparation, CV and interview coaching, and introductions to hiring partners.
Career Outcomes
Where This Training Can Take You
IT Support Engineer
Entry-level UK salary range
First-line troubleshooting for hardware, software, and network issues across an organisation.
Service Desk Analyst
Entry-level UK salary range
Manage incoming tickets, prioritise issues, and escalate complex problems to specialist teams.
Junior Systems Administrator
Progression role after experience
Take on server, user account, and infrastructure maintenance responsibilities.
Entry Requirements
Who This Programme Is For
- No prior IT experience required — this programme starts from the basics.
- Basic computer literacy (using a web browser, email, and files comfortably).
- Reliable internet access for live online classes.
- A genuine interest in problem-solving and helping people with technical issues.