1What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the site remember information about your visit, such as your preferences and login state, and are widely used to make websites work more efficiently and to provide reporting information.
This Cookies Policy explains what cookies and similar technologies (such as local storage and tracking pixels) Synetal Solutions Limited uses on the Synetal Solutions Learning Portal at synetalsolutions-learningportal.co.uk (the "Site"), and how you can manage them. It should be read alongside our Privacy Policy.
2Types of Cookies We Use
Essential Cookies
Required for the Site to function — for example, keeping you logged in to your learner dashboard and remembering items in an active enrolment session.
Always activePerformance & Analytics
Help us understand how visitors use the Site, such as which pages are visited most and how long visitors stay, so we can improve the experience.
Requires consentFunctional Cookies
Remember choices you make, such as course category filters or language preference, to give you a more personalised experience on return visits.
Requires consentMarketing Cookies
Used to show you relevant course promotions on other platforms and to measure the effectiveness of our advertising campaigns.
Requires consent3Cookie Details
The table below summarises the categories of cookies typically used on the Site. Exact cookie names and durations depend on the specific tools active at any given time (for example, our analytics or marketing platforms).
| Category | Purpose | Typical Duration |
|---|---|---|
| Session & login | Keeps you signed in to your learner account | Session / up to 30 days |
| Analytics | Measures page views, traffic sources, and site performance | Up to 2 years |
| Functional | Remembers course filters and display preferences | Up to 1 year |
| Marketing | Personalises adverts and measures campaign performance | Up to 1 year |
4Third-Party Cookies
Some cookies on the Site are set by third-party services we use to operate and improve it, such as website analytics providers, video-hosting platforms for course previews, and payment processors. These third parties may use cookies in accordance with their own privacy and cookie policies, which we encourage you to review.
5How We Use Cookies
- To keep you securely logged in while browsing your courses
- To remember your cookie consent preferences so we don't ask again on every visit
- To understand which pages and courses attract the most interest, so we can improve the Site
- To measure the performance of our marketing campaigns, where you've consented to marketing cookies
6Managing Your Cookie Preferences
When you first visit the Site, you'll be shown a cookie consent banner where you can accept or reject non-essential cookies, and adjust your preferences by category. You can change your preferences at any time by clearing your cookies and revisiting the Site, which will trigger the consent banner again.
Essential cookies cannot be switched off, as the Site cannot function properly without them — for example, staying logged in during a course enrolment.
7Browser Settings
Most web browsers also let you control cookies through their settings. You can typically block or delete cookies for all sites or specific ones:
Please note that blocking essential cookies through your browser may prevent parts of the Site, such as your learner dashboard, from working correctly.
8Changes to This Policy
We may update this Cookies Policy from time to time to reflect changes in the cookies and technologies we use. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.
9Contact Us
If you have questions about this Cookies Policy, please get in touch: