Privacy Policy

1 Introduction

Synetal Solutions ("we", "us", "our") is committed to protecting the privacy of everyone who uses our website, learning portal, and training services. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have in relation to your information, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using synetalsolutions-learningportal.co.uk or enrolling in any of our IT or Healthcare training programmes, you agree to the practices described in this policy.

2 Information We Collect

We may collect the following categories of information:

• Personal details: name, email address, phone number, postal address, date of birth.
• Account information: username, password, course enrolment and progress data.
• Payment information: billing address and transaction details (processed securely via our payment providers; we do not store full card details).
• Communication data: messages sent via contact forms, live chat, or email.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools.

3 How We Use Your Information

4 Cookies & Tracking

Our website uses cookies to keep you logged in, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the learning portal may not function correctly without them.

5 Sharing Your Information

We do not sell your personal data. We may share information with:

• Trusted service providers who support our operations (e.g. payment processors, hosting providers, email delivery services).
• Certification bodies, where required to issue or verify a qualification you have completed.
• Regulatory or law enforcement authorities, where required by law.

All third parties are required to handle your data securely and in line with applicable data protection law.

6 Data Security

We use appropriate technical and organisational measures — including encrypted connections (SSL/TLS), access controls, and secure hosting — to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Student records related to certification may be retained for a longer period to allow verification of qualifications.

8 Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, where applicable.
• Object to or restrict certain types of processing.
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable format.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9 Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.

11 Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch: